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Cancellation Policy

We are committed to providing all of our clients with exceptional care in a timely manner. ​​For this reason, we have instituted a specified timeline for our rescheduling / cancellation policy for all appointments. We understand that sometimes life gets in the way and appointments need to be rescheduled or canceled. However, we kindly ask that you provide at least 10 days advance notice if you need to cancel your appointment. This allows us to offer the time slot to another client who may be waiting for an appointment. If canceled at least 10 days before the event there will be no additional charge. If you need to cancel within 10 days of your appointment, a fee of 20% of remaining balance of the service cost will be charged. If you do not show up for your appointment and do not provide any notice within 24hrs before the booked time, the full cost of the service will be charged. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full. If rescheduled at least 48hrs before the event, there will be no additional charge. If rescheduled with less than 48hr notice, a flat fee of $20 will be charged as an additional cost to the total. We appreciate your understanding and cooperation in following our cancellation policy. Our goal is to provide the best possible service to all of our clients, and this policy helps us achieve that goal by ensuring that our Artist’s' time is used efficiently and effectively. If rescheduled at least 48hrs before service there will be no additional charge. If reschedule less than 4hrs a flat fee of $20 will be charged as an additional; fee to the total.

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